Return/Exchange Policy for Online store only

What you need to know.

At House of Zunn, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. 

Non-Furniture Items

We will accept returns and exchanges of DEFECTIVE non-furniture items only if they are returned within 07 days of customer receipt, a valid proof of purchase is provided, and items are returned in good condition (unused and unwashed). Please contact our Customer Service at [email protected] before returning any product back to us.

Stock Furniture

If you receive a defective Stock furniture, you must contact us within 07 days of your delivery or pickup to arrange a return. Delivery return charges will be at your expense. If items are returned from outside Pakistan, import duty and other charges will be at your expense.  The item must be returned within 07 days of delivery or pickup. All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in original condition or outside the stated time frame. For orders placed online, please call us at +922135834030 or email us at [email protected].

Additional Colors, Custom Furniture, and Personalization

The special-order items made to your individual specifications; we cannot accept returns or exchanges. We require a 50% deposit for all Additional Color and Custom order merchandise. Once you place your order for Additional Color or Custom merchandise, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order and confirm your fabric selection in a store or online. For personalization orders, the full amount is required at time of purchase; personalized items cannot be returned, exchanged or canceled at any time and are nonrefundable.